Privacy Policy

 

Notice of Privacy Practices 

Effective Date: September 1, 2026 

This Notice of Privacy Practices (“Notice”) describes how ThinGevity.com (“ThinGevity,” “we,” “us,” or “our”) may use and disclose your Protected Health Information (“PHI”) to provide treatment, process payment, conduct healthcare operations, and for other purposes permitted or required by law. 

This Notice also explains your rights regarding your PHI. We are required by law to protect the privacy of your PHI, provide you with this Notice describing our legal duties and privacy practices, and follow the terms of this Notice. 

SMS Usage 

1. We use SMS messaging only for service-related communications, such as notifications, reminders, appointment information, and account updates. 

2. Message frequency may vary. Message and data rates may apply. 
3. We do not sell or share your mobile phone number with third parties for their own marketing purposes. 

4. You may opt out of SMS messages at any time by replying STOP. 

 

Email Marketing 

When you visit our website, register for an account, log in, or open an email from us, cookies, pixels, web beacons, and similar technologies may be used by ThinGevity or our service providers to understand how you interact with our website and communications. 

These technologies may allow us or our service providers to associate your activity with information they or others may have about you, including your email address. We or our service providers may use this information to send you communications and marketing. 

You may opt out of marketing emails at any time by clicking the “unsubscribe” link included in the marketing email. 

Opting out of marketing communications will not prevent us from sending you important service-related communications, such as information about your account, orders, treatment, or other communications necessary to provide our services. 

Uses and Disclosures of PHI 

We may use and disclose your PHI for the following purposes: 

a. Treatment 

We may use and disclose your PHI to provide, coordinate, or manage your healthcare and related services. This may include communicating with healthcare providers involved in your care and coordinating your treatment. 

b. Payment 

We may use and disclose your PHI to obtain payment for healthcare services provided to you. This may include verifying coverage, billing and collection activities, and sharing PHI with healthcare providers, insurance companies, or other parties involved in payment. 

c. Healthcare Operations 

We may use and disclose your PHI for healthcare operations, including quality assessment and improvement activities, case management, accreditation, licensing, credentialing, medical reviews, audits, and legal services. 

d. As Required by Law 

We may use and disclose your PHI when required to do so by federal, state, or local law. 

e. Public Health and Safety 

We may use or disclose your PHI when permitted or required for public health activities. This may include reporting certain diseases, injuries, adverse reactions to medications, product problems, suspected abuse or neglect, or other matters as required by law. 

f. Health Oversight Activities 

We may disclose your PHI to health oversight agencies for activities authorized by law, including audits, investigations, inspections, licensure activities, and other oversight activities. 

g. Judicial and Administrative Proceedings 

We may disclose your PHI in response to a court or administrative order, subpoena, discovery request, or other lawful process. 

h. Law Enforcement 

We may disclose your PHI for law enforcement purposes when permitted or required by law, including in response to a warrant, court order, subpoena, or other lawful process. 

i. Research 

We may use and disclose your PHI for research purposes when permitted by law and when appropriate privacy protections are in place.

j. Organ and Tissue Donation 

If applicable, we may disclose your PHI to organizations involved in organ procurement, transplantation, or donation activities as permitted by law. 

k. Workers’ Compensation 

We may disclose your PHI as necessary to comply with workers’ compensation laws and other similar programs that provide benefits for work-related injuries or illnesses. 

l. Military and Veterans 

If you are a member of the armed forces, we may disclose your PHI as required or permitted by military authorities or applicable law. 

m. Inmates 

If you are an inmate or otherwise in lawful custody, we may disclose your PHI to correctional institutions or law enforcement officials when permitted or required by law. 

Your Rights Regarding PHI 

You have the following rights regarding your PHI: 

a. Right to Inspect and Copy 

You have the right to inspect and obtain a copy of your PHI that we maintain, subject to certain exceptions under applicable law. 

To request access to your PHI, submit a written request to our Privacy Officer. We may charge a reasonable fee for copying, mailing, supplies, or other costs associated with fulfilling your request, as permitted by law. 

b. Right to Amend 

You have the right to request that we amend your PHI if you believe it is incorrect or incomplete. 

To request an amendment, submit a written request to our Privacy Officer explaining what information you believe is incorrect or incomplete and why. 

We may deny your request in certain circumstances permitted by law. 

c. Right to an Accounting of Disclosures 

You have the right to request an accounting of certain disclosures of your PHI made by us during the six years prior to your request, subject to exceptions provided by law. 

To request an accounting, submit a written request to our Privacy Officer. 

d. Right to Request Restrictions 

You have the right to request restrictions on how we use or disclose your PHI for treatment, payment, or healthcare operations. 

We are not required to agree to every restriction request, although we will consider your request. 

To request a restriction, submit a written request to our Privacy Officer describing the restriction you are requesting.

e. Right to Request Confidential Communications 

You have the right to request that we communicate with you about your PHI in a specific way or at a specific location. 

For example, you may request that we contact you at a particular phone number, email address, or mailing address. 

To request confidential communications, submit a written request to our Privacy Officer. 

f. Right to Receive a Paper Copy 

You have the right to receive a paper copy of this Notice, even if you have agreed to receive it electronically. To request a paper copy, contact our Privacy Officer.

g. Right to Receive Notice of a Breach 

You have the right to receive notification if we discover a breach of your unsecured PHI that requires notification under applicable law. 

Transmission and Protection of PHI 

We are committed to protecting the privacy and security of your PHI. 

We use reasonable administrative, technical, and physical safeguards designed to protect PHI from unauthorized access, use, or disclosure. 

Electronic transmission of PHI is handled using appropriate security measures consistent with applicable law, including HIPAA requirements. 

Changes to This Notice 

We reserve the right to change this Notice at any time. 

Any revised Notice may apply to PHI we already maintain about you as well as information we receive in the future, to the extent permitted by law. 

We will post the current version of this Notice on our website. The effective date will be listed at the beginning of the Notice. 

Complaints 

If you believe your privacy rights have been violated, you may file a complaint with ThinGevity’s Privacy Officer or with the U.S. Department of Health and Human Services. 

You will not be retaliated against for filing a complaint. 

Contact Information 

To exercise any of your rights, ask questions about this Notice, or raise a concern about our privacy practices, please contact our Privacy Officer: 

ThinGevity.com 

Privacy Officer: John Baird 

Address: 13648 S 200 W Draper UT 84020 

Website: ThinGevity.com 

Email: Support@ThinGevity.com 

Phone: 888.781.5031 

This Notice is intended to comply with applicable federal and state privacy requirements, including the HIPAA Privacy Rule. Depending on where you live and the type of services or information involved, you may have additional privacy rights under state or federal law. 

State-Specific Privacy Rights 

Certain states provide additional privacy protections for medical information and other sensitive information. ThinGevity will comply with applicable state privacy requirements. 

The following provisions describe certain additional protections that may apply: 

California Residents 

California residents may have additional rights under applicable California privacy and medical privacy laws, including the Confidentiality of Medical Information Act (CMIA) and other applicable state laws. 

These rights may include: 

• The right to access certain medical information. 

• The right to request corrections or amendments to certain information. 

• The right to request restrictions on certain disclosures. 

• Additional protections concerning the use or disclosure of medical information for marketing purposes. 

• Additional protections for certain sensitive health information. 

• Additional rights regarding certain information belonging to minors, where applicable. California residents may contact our Privacy Officer to request additional information about their rights. 

New York Residents 

New York residents may have additional protections concerning certain types of health information, including information related to HIV/AIDS, mental health, genetic testing, and other specially protected information. 

ThinGevity will comply with applicable New York privacy and confidentiality requirements. Texas Residents 

Texas residents may have additional protections under Texas medical privacy laws, including requirements concerning the use and disclosure of certain medical information. 

ThinGevity will comply with applicable Texas privacy requirements. 

Florida Residents 

Florida residents may have additional protections concerning certain types of medical and health information, including information related to mental health, HIV/AIDS, substance use, and other specially protected information. 

ThinGevity will comply with applicable Florida privacy requirements. 

Illinois Residents 

Illinois residents may have additional protections concerning certain types of health information, including mental health, HIV/AIDS, genetic information, and other specially protected information. 

ThinGevity will comply with applicable Illinois privacy requirements. 

Massachusetts Residents 

Massachusetts residents may have additional protections concerning certain types of personal and health information. 

ThinGevity will comply with applicable Massachusetts privacy requirements. 

Other States 

If you reside in a state other than those listed above, you may have additional rights under your state’s privacy and medical information laws. 

ThinGevity will comply with applicable federal and state privacy requirements. You may contact our Privacy Officer for additional information regarding the privacy rights that may apply to you. 

Refunds, Cancellations and Returns 

Because our products are prescription medications, all sales are generally final once an order has been placed. 

An order may be eligible for a refund if it has not yet been approved by the physician team or processed for shipment by the dispensing pharmacy. 

Once an order has been approved by the physician team or shipped by the pharmacy, it is generally non refundable. 

If an order has been approved but has not yet shipped, we may be able to issue a partial refund. In these cases, the cost of the medication may be refunded minus the $19.00 Provider Fee, which covers administrative and processing costs associated with the required medical review. 

If our physician team determines that the requested treatment is not appropriate based on your medical history or other clinical information, you will receive a full refund for your order. 

We do not accept returns of prescription medications that have been shipped, regardless of whether the product has been opened, used, or remains sealed. Due to the nature of prescription medications and applicable health regulations, fulfilled medication orders are generally final and non-refundable. 

Nothing in this refund policy is intended to limit any rights you may have under applicable federal or state law.